We’re glad you are here. Do you have a question about your order? Please read our FAQ below, as it covers the most common questions. If you cannot find an answer here, you can contact us at any time.
Where is my package?
- Order cut-off time: 5:00pm (GMT), London time. Orders placed after 5:00pm are processed the next business day.
- Handling time: 1 to 2 business days (Monday to Friday)
- Transit time: 3 to 5 business days (Monday to Friday)
- Total delivery time: 4 to 7 business days, including handling and transit
Where can I find my tracking number?
Once your order has been shipped, you will automatically receive a tracking number by email. Please also check your spam folder, as our emails sometimes end up there. Please note that the tracking link may not be active for a short period after dispatch.
How can I track my order?
You can track your order using the tracking number you received by email. Enter your details on our Track Your Order page to see the status of your delivery.
Do you deliver outside the United Kingdom?
At this time we deliver only within the United Kingdom. All orders are processed and dispatched from the UK.
How much does delivery cost?
We offer free standard shipping on all orders delivered within the United Kingdom.
What is your returns policy?
We offer a 30-day returns and exchanges policy. Returns are free by mail with a returns label provided at no cost, we charge no restocking fees, and approved refunds are processed within 10 days. If you are not satisfied with your order, please visit our Returns & Refunds page.
Is payment secure?
Yes. All payments are processed through secure, encrypted payment providers. Your card details are never stored on our servers.
Still have questions?
If you cannot find your answer here, you can contact us at any time:
- Business name: LUXE LIGHTING LIMITED
- Registered company number: 12040061
- Registered address: 8 Allandale Gardens, Lancaster, England, LA1 5JN
- Email: contact@luxelightinglimited.uk
- Phone: +44 7435 403104
- Customer service hours: Monday to Sunday, 8:00am to 5:00pm GMT. We aim to respond within 2 hours.
